Make Sure You Claim the Work-From-Home Tax Benefit

We can all agree last year was a tough one, but as always, Fint.Cloud is here to help you find a silver lining. 

In November 2020, the Canada Revenue Agency (CRA) announced it had simplified the rules for tax deductions as it relates to working from home. With so many people saving money on costly commutes and expensive work lunches, a tax deduction makes the ‘WFH life’ even sweeter. Statistics Canada reported 3.3 million Canadians had transitioned to working at home due to the pandemic as of April 2020, so this tax deduction will have a considerable impact for workers nation-wide. The tax deduction covers home office expenses that you paid, such as rent for your work-space-in-the-home, electricity and home internet fees amongst other costs. 

Anticipating an increased number of applicants, the CRA has made the process easier to apply, including: a simplified form (T2200S), no need to measure your office space, and a temporary flat rate method for finding out how much you are eligible for.

Eligibility Checklist for the 2020 ‘Work from Home’ Tax Deduction

 

If you meet ALL of the criteria:

  • worked from home in 2020 due to the COVID-19 pandemic or by request of your employer.
  • worked more than 50% of the time from home for at least 4 consecutive weeks in 2020.
  • the expenses are used directly in your work during the period.
  • have completed and signed Form T2200S or Form T2200 from your employer (only applicable if the detailed method is used to complete the claim, the simplified method doesn’t require a form!)

Simplified vs Detailed – What’s the Difference?

 With the simplified claiming for home office expenses, a new temporary flat rate method has been introduced by CRA. You can claim $2 for every day you worked from home in 2020, up to a maximum of $400 (200 days per individual). There’s no form required to be signed by your employer, so that alone makes it an appealing choice with less paperwork. It’s important to note that more than one person per household can claim the deduction as long as each household member is eligible, but you won’t be able to claim any other employment expenses (Line 22900) with this flat rate method.

Conversely- maybe you’re not new to the Zoom and pajama-bottoms lifestyle! If you worked from home for more than 200 days, you might be eligible for more than $400 in tax deductions. Then, the detailed method can be used to ensure you capture all the deductions you’re eligible for. But, that’s become easier too with the resources below:

Tax Deadlines

As you know, tax deadlines were extended due to COVID-19 in 2020. This year the deadlines are back to normal timing, so make sure you’re prepared. Here’s the government deadlines for filing your 2020 taxes. 

If you have any questions about this post or tax deductions in general, reach out to us!

Thinking of a Small Business Loan in Canada?

“Money is the lubricant and the fuel. It makes possible the smooth design, production and marketing of a product and it keeps the administrative functions efficient. Money also moves the company forward by fuelling growth and expansion.” – Victoria Duff, a start-up facilitator who specializes in entrepreneurial subjects.

Small Business Loans: Benefits and Challenges

Below are some of the benefits and challenges that entrepreneurs must assess when thinking about getting a loan.

Advantages

• Retaining Business Ownership – retaining equity ownership and autonomy in running your business should always be the goal, you have worked immensely hard to set it up to give it away or whatever control over it. Unlike equity investors, lenders will not try to influence business owners on the day to day activities of the business.

• Protecting Personal Wealth – going for debt financing instead of using personal resources (e.g. house, emergency life funds) and putting personal stability on the line.

• Lower Interest Rates – lenders tend to offer much more preferable terms for small business loans, especially those with good credit standing.

• Establish Good Credit History – taking small loans and paying it efficiently gives an opportunity to build a good credit standing over time.

• Convenience and Accessibility – with the boom of the SME industry in Canada, loan programs offered by banks, private lenders and the government have also grown and made more accessible.

Challenges

• Loan Eligibility – some small loan programs might have stricter application requirements thus limiting eligibility to specific businesses only.

• Requirement of Personal Guarantee – as most of the small business owners or say start-ups have not yet established a credit history, banks or some private lenders will require a personal guarantee. This might be in a form of credit guarantee from another individual or through personal assets.

• Requirement of Good Credit History – some banks or private lenders might require a good credit history before granting a business loan.

• Lengthy Application Process – depending on the type of the loan and the related requirements, the application process might take a long time to process. With this, thorough research and assessment of the different options is definitely needed.

Small Business Loans: Types and Where to Get Them

 

Government Financing

Through the Canada Small Business Financing Program, the Government of Canada agrees to share the risks of lending to start-ups and small businesses with a lender, acting as guarantor of the loans made. It’s run through traditional banks, trade unions, and caisses populaires (credit unions in Quebec).

Small businesses or start-ups operating for profit in Canada, with gross annual revenues of $10 million or less might be eligible to apply. Under this program, business owners can use the loan to finance purchases or improvements on real estate, business equipment and leaseholds. Depending on the financial institution, interest rates might be variable or fixed (a plus rate of 3% on top of the base).

Traditional Bank Loans

Several programs and options are being offered by banks on small business loans. List below shows several of these financial institutions and what they are offering.

Micro Financing

Smaller institutions (e.g. credit unions, etc.) and government agencies have developed programs that offer microcredit (small business loans of under $20,000) to people who would have difficulty getting a traditional business loan. Hereunder are some of those institutions offering such.

  • Vancity – offers loans from $15,000.00 to $75,000.00 with payment terms ranging from 24-84 months.
  • Coast Capital – offers a variety of financing options – short-term loans, business loans, lines of credit and letters of credit
  • Interior Savings – offers term loans, line of credit, operating loans, letters of credit, project financing and equipment loans
  • Envision Financial – offers other business loans, operating lines of credit and letters of credit
  • Libro Financial Group – offers different types of commercial and agricultural loans, from business visa card to leasing to operating lines of credit to mortgages
  • Alterna Savings – offers a full range of financing solutions – loans, lines of credit, letters of credit and community microfinance program

Community Investment Funds

Community Investment Funds are non-profit organizations dedicated to helping people who can’t get the loans they need to get on their feet from a traditional lending institution (such as a bank or credit union), often because they don’t have the credit history or collateral that a traditional lending institution demands. Some of these Community Loan Funds will also assist people with poor credit histories (although they will likely insist that you go through credit counselling).

Online Loans

The newest generation of lenders focused on giving access to financing as easy as possible. Feedback on loan applications is immediately given, with information on how much you can borrow and the related payment terms. They also tend to offer better interest rates and smaller service fees (if any) than traditional banks because they don’t have the same overhead costs as banks and credit unions with physical branches. Below are some of the lenders offering this type of loan.

  • Lending Loop – offers loans from $1,000.00 to $500,000.00 with an annual percentage rate (APR) starting from 4.96%, to help build a business with no early repayment penalties.
  • Ferratum – offers loans from $500.00 to $15,000.00 with an annual percentage rate (APR) ranging from 18.9% to 54.9% and payment terms of 6-60 months
  • Loans Canada – offers loans from $500.00 to $50,000.00 with an annual percentage rate (APR) ranging from 3.0% to 46.96% and payment terms of 3-60 months. Funds are transferred within 48 hours.
  • Loan Connect – offers loans from $500.00 to $50,000.00 with an annual percentage rate (APR) ranging from 4.6% to 46.96% and payment terms of 6-60 months. Funds can be transferred as early as 12 hours after approval.
  • Borrowell – offers loans from $1,000.00 to $35,000.00 with an annual percentage rate (APR) ranging from 5.6% to 25% and payment terms of 3 and 5 years. Funds can be transferred from 24-36 hours after approval.

2020 Canadian Tax Deadlines Amid COVID-19 Epidemic

Individual (personal) taxes – the deadline for personal tax filing has been pushed out from April 30th to June 1st. Sole Proprietors and those in a Partnership are considered individuals but their normal regular tax deadline is June 15th, so there is no filing change for them, it will still be June 15th. Individual payments (including sole prop and partnerships) was due April 30th, but this deadline has now been extended to August 31st.

https://www.canada.ca/en/department-finance/news/2020/03/canadas-covid-19-economic-response-plan-support-for-canadians-and-businesses.html#Flexibility_for_Tax-filers

For Corporations – the deadline for any corporate taxes that are due between now and August 31st, will be extended to August 31st. So anyone with a corporate tax payment due date before August 31st, 2020 will have an extension until August 31st.

https://www.canada.ca/en/department-finance/news/2020/03/canadas-covid-19-economic-response-plan-support-for-canadians-and-businesses.html#Extension_of_Deadline

HST Deadlines – Update as of 03-27-2020

The Canadian government has announced that HST deadlines will now be extended to June 30th, 2020.

https://www.canada.ca/en/department-finance/news/2020/03/additional-support-for-canadian-businesses-from-the-economic-impact-of-covid-19.html#_Deferral_of_Sales

“To support Canadian businesses in the current extraordinary circumstances, the Minister of National Revenue will extend until June 30, 2020 the time that:

  • Monthly filers have to remit amounts collected for the February, March and April 2020 reporting periods;
  • Quarterly filers have to remit amounts collected for the January 1, 2020 through March 31, 2020 reporting period; and
  • Annual filers, whose GST/HST return or instalment are due in March, April or May 2020, have to remit amounts collected and owing for their previous fiscal year and instalments of GST/HST in respect of the filer’s current fiscal year.”

Tax Deductions For Homeowners Canada

Is mortgage interest tax-deductible in Canada?

Generally, mortgage interest cannot be claimed as a tax deduction since it is not subject to GST or HST. However,  if an individual borrows against home equity to purchase income-producing investments (for example, purchasing stocks) then the interest paid on that loan can now be claimed as a tax-deductible. Therefore, creating savings or additional cash flow the homeowner.

Source:

https://www.canada.ca/en/financial-consumer-agency/services/mortgages/borrow-home-equity.html

What can I write off as a homeowner?

Below are the different tax deductions a homeowner in Canada may be able to claim:

Home Buyer’s Plan (HBP)

The Home Buyers’ Plan (HBP) is a program that allows you to withdraw from your registered retirement savings plans (RRSPs) to buy or build a qualifying home for yourself or for a related person with a disability.

Certain conditions must be met in order to be eligible to participate in the HBP, including the following:

  • you must be considered a first-time home-buyer
  • you must have a written agreement to buy or build a qualifying home, either for yourself or for a related person with a disability
  • you must be a resident of Canada when you withdraw funds from your RRSPs under the HBP and up to the time a qualifying home is bought or built
  • You must intend to occupy the qualifying home as your principal place of residence within one year after buying or building it. If you buy or build a qualifying home for a related person with a disability, or help a related person with a disability to buy or build a qualifying home, you must intend that that person occupies the qualifying home as his or her principal place of residence
  • In all cases, if you have previously participated in the HBP, you may be able to do so again if your repayable HBP balance on January 1st of the year of the withdrawal is zero and you meet all the other HBP eligibility conditions.

Source:https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/rrsps-related-plans/what-home-buyers-plan.html

https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/rrsps-related-plans/what-home-buyers-plan/participate-home-buyers-plan.html

Rental Income

If you are renting out your property and generating rental income, then you may deduct any reasonable expenses that you incur to earn rental income.

The two basic types of expenses are current expenses and capital expenses. A current expense is one that generally reoccurs after a short period while a capital expense generally gives a lasting benefit or advantage.

The following is a list of expenses that are deductible:

  • Advertising
  • Insurance
  • Management and administration fees
  • Office expenses
  • Prepaid expenses
  • Professional fees (includes legal and accounting fees)
  • Property taxes
  • Repairs and maintenance
  • Salaries, wages, and benefits (including employer’s contributions)
  • Travel
  • Utilities
  • Interest and bank charges
  • Motor vehicle expenses
  • Other rental expenses

Source: https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/personal-income/rental-income-line-126-net-line-160-gross.html

https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/rental-income/completing-form-t776-statement-real-estate-rentals.html

https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/rental-income/completing-form-t776-statement-real-estate-rentals/rental-expenses-you-deduct.html

Moving Expenses

Generally, you can claim moving expenses you paid in the year if both of the following apply:

  • you moved to work or to run a business, or you moved to study courses as a full-time student enrolled in a post-secondary program at a university, a college, or another educational institution
  • you moved at least 40 kilometres closer to your new work or school

Source: https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/line-219-moving-expenses.html

Work-space-in-the-home expenses

You can deduct expenses you paid in 2019 for the employment use of a workspace in your home, as long as you meet one of the following conditions:

  • The workspace is where you mainly (more than 50% of the time) do your work.
  • You use the workspace only to earn your employment income. You also have to use it on a regular and continuous basis for meeting clients, customers, or other people in the course of your employment duties.

You can deduct the part of your costs that relates to your workspace, such as the cost of electricity, heating, maintenance, property taxes, and home insurance. However, you cannot deduct mortgage interest or capital cost allowance.

Source: https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/line-229-other-employment-expenses/commission-employees/work-space-home-expenses.html

Can you deduct property taxes in Canada?

Yes. You can deduct property tax assessed by a province or territory and by a Canadian municipality that relate to your rental property for the period when it was available for rent.

Sources: https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/rental-income/completing-form-t776-statement-real-estate-rentals/rental-expenses-you-deduct/line-9180-property-taxes.html

Is there a tax credit for homeowners?

Yes. Below are the different tax credits a homeowner in Canada may be able to claim:

Homebuyers’ amount

A homeowner can claim $5,000 for the purchase of a qualifying home in the year if both of the following apply:

  • you or your spouse or common-law partner acquired a qualifying home
  • you did not live in another home owned by you or your spouse or common-law partner in the year of acquisition or in any of the four preceding years (first-time home buyer)

qualifying home must be registered in your or your spouse’s or common-law partner’s name in accordance with the applicable land registration system and it must be located in Canada. It includes existing homes and homes under construction.

Sources: https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/line-369-home-buyers-amount.html

https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/line-369-home-buyers-amount/qualifying-home.html

GST/HST new housing rebate

A homeowner may be eligible for a new housing rebate for some of the GST/HST paid if he/she is an individual who:

  • purchased new housing or constructed or substantially renovated housing, which could include housing on leased land (if the lease is for at least 20 years or gives you the option to buy the land), for use as your (or your relation’s) primary place of residence
  • purchased shares in a co-operative housing (co-op) complex for the purpose of using a unit in the co-op for use as your (or your relation’s) primary place of residence
  • constructed or substantially renovated your own home, or hired someone else to construct or substantially renovate your home for use as your (or your relation’s) primary place of residence and the fair market value of the house when the construction is substantially completed is less than $450,000

The GST/HST new housing rebate allows an individual to recover some of the goods and services tax (GST) or the federal part of the harmonized sales tax (HST) paid for a new or substantially renovated house that is for use as the individual’s, or their relation’s, primary place of residence, when all of the other conditions are met.

Source:https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/gst-hst-businesses/charge-collect-home-construction/new-housing-rebate.html

Home Accessibility Tax Credit (HATC)

Renovations or expenses incurred which make homes safer or more accessible for Canadians 65-years of age or older or for the disabled may qualify for the HATC provided they are being claimed by the eligible individual or by someone who looks after the individual and meets all of the CRA’s requirements.  Up to $10,000 in expenses can be claimed under the HATC.

A qualifying renovation is a renovation or alteration that is of an enduring nature and is integral to the eligible dwelling (including the land that forms part of the eligible dwelling). The renovation must:

  • allow the qualifying individual to gain access to, or to be mobile or functional within, the dwelling
  • reduce the risk of harm to the qualifying individual within the dwelling or in gaining access to the dwelling

An item you buy that will not become a permanent part of your dwelling is generally not eligible.

Source:https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/line-398-home-accessibility-expenses.html

Medical Expenses Tax Credit

The medical expense tax credit is a non-refundable tax credit that you can use to reduce the tax that you paid or may have to pay. If you paid for healthcare expenses, you may be able to claim them as eligible medical expenses on your income tax and benefit return.

Fees related to the changes made to a home that you can claim as medical expenses:

Driveway access – reasonable amounts paid to alter the driveway of the main place of residence of a person who has a severe and prolonged mobility impairment, to ease access to a bus.

Furnace – the amount paid for an electric or sealed combustion furnace bought to replace a furnace that is neither of these, where the replacement is necessary because of a person’s severe chronic respiratory ailment or immune system disorder – prescription needed.

Renovation or construction expenses – the amounts paid for changes that give a person access to (or greater mobility or functioning within) their home because they have a severe and prolonged mobility impairment or lack normal physical development.

Sources:https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/lines-330-331-eligible-medical-expenses-you-claim-on-your-tax-return.html

https://www.canada.ca/en/revenue-agency/services/forms-publications/publications/rc4065/medical-expenses-2016.html#cnstrctn

Income Splitting Canada: What is it and How Can it Save You Money?

What is income splitting?

Income splitting, in a nutshell, is a tax term that describes splitting a person’s income on a tax return to reduce taxes owing.  Income splitting is a strategy that can be used by high-income owners of private corporations to divert their income to family members with lower personal tax rates.

If you do a simple internet search, there are two broad definitions of income splitting that produces results.  Income splitting on pensions relates to retirement planning and how to best optimize income splitting on retirement pensions between spouses (or common-law partners).  The income splitting that will be discussed in this blog post, however, is not for retirement planning, but to lower taxes paid on income earned in a private corporation.

When a private corporation makes a profit, there is a corporate tax on the net profit.  When the net profits are disbursed as dividends to shareholders, the individual shareholders are then taxed at a personal level.  Personal tax in Canada is taxed in a tiered system, and so the more income earned the higher the overall tax.  The idea behind income splitting is to disburse the dividend income among multiple family members so as to reduce the personal tax paid on this income.

Who is eligible for income splitting in Canada?

The strategy for income splitting is typically used for high-income owners of private corporations to divert income to family members with lower personal tax rates.

What needs to be considered?

There are a lot of considerations to be made when taking on this tax reduction strategy.  Generally speaking, there are rules that would prevent simply transferring income from a corporation to various family members.  There are rules in place that require family members receiving dividends from a corporation to be at least 17 years of age and be significantly involved in the corporation.

The rules are called tax on split income (TOSI) and if these rules are not followed then the income transferred to the receiving family member may be taxed at the highest income bracket, which then defeats the entire purpose of splitting income.

It is highly advisable to talk to an accountant when splitting income to avoid this exact case of being taxed at the highest income bracket.  Furthermore, there are other tax strategies that should also be considered in these types of situations.

A few articles for reference:

Income Sprinkling – https://www.canada.ca/en/revenue-agency/programs/about-canada-revenue-agency-cra/federal-government-budgets/income-sprinkling/frequently-asked-questions-income-sprinkling.html

Tax on Split Income – https://www.canada.ca/en/revenue-agency/programs/about-canada-revenue-agency-cra/federal-government-budgets/income-sprinkling/guidance-split-income-rules-adults.html

Learning how to manage and advise interns in 2019

Since the inception of Fint Cloud Accounting, we’ve had numerous interns from volunteers to high school students to international university students.  Interns can be so difficult to manage due to their short work-term, lack of real work experience and misalignment in expectations.  I hear this same feedback about interns across the board.  In this blog post, I want to share my own experiences and how I’ve tried to overcome some of these challenges.

Commonplace challenges of internships

Here is a summary of my experience with my first batch of interns that hopefully captures some of the challenges that I’ve had.  *Note that real names are not being used in these examples.

Sarah was a recent graduate with experience in retail, but wanted experience working in an office.  I thought it would be a great idea for her to be my administrative assistant, to which she agreed.  I even got her an opportunity to shadow a professional administrative assistant.  Turns out, Sarah didn’t know how to manage a calendar and she hated talking on the phone. She was reluctant to reschedule appointments if it required a phone call and she hated this position so much that she turned down the opportunity to shadow a professional.

David was an experienced manager in the retail industry, and wanted to learn more about bookkeeping.  After he did the bookkeeping training, I assigned him a task that had some urgency to it and while I checked in with him during the week the task was not completed by the due date.

A new approach to internships: Allowing interns to lead their own internship experience

These stories are commonplace when managing interns.  In the cases that I had, I felt that the issue lies with me trying to drive the direction of their internship too much.  I took this as a learning experience for myself and created a new approach for managing new interns.  Here are some guidelines that I’ve adopted:

  1. The bulk of tasks assigned to interns now are general training tasks or tasks that have low urgency.  Interns are expected to take their own initiative with these tasks, and they have one dedicated hour each day where they can ask any questions they might have.
  2. We discuss our expectations weekly.  This is a two-sided conversation about what they expect to get out of the internship and what I expect from them.
  3. Should the intern be ambitious about taking on additional tasks, we work together to figure out assignments that they can do during their term that would add value to the company.

The key in my new approach is that the interns now are leading their own internship experience.  With this approach, the internship experience becomes the priority (as opposed to adding value to the business).  I found that this worked much better for us.  It allowed me to discern interns who need more time with the training or just want to do the bare minimum to the interns who were looking for more.  I do not push interns to do work, but I help guide interns to a more fulfilling internship experience.  I also provide continuous weekly feedback on their performance.

Advice to interns

When I give advice to interns, I think about what helped me the most when I started my professional career.  What was it that made me stand out from my peers?  And this may vary from industry to industry.  The one thing I stand behind is thinking about how I can add value to the organization and then making sure that it is recognized.

For me, this meant taking notes when my manager was talking and actually understanding what it is that he does.  From there, I can figure out what I could do to make my manager’s work-life easier.  This means thinking of ways to add value to the organization that even my manager has not yet thought of.

I tell my interns that getting recognition for accomplishments is just as important as the work that goes into doing these tasks.  Each week, I ask my interns to write a short update on what they have accomplished last week and what they aim to accomplish this week.  In a competitive field, this is what made me stand out against my peers.  As a manager now, an update like this allows me to understand that my team has a direction, and also that it is the direction that I’d like for them to take.

Some might say that I take this bit of advice too far.  More recently, a friend asked me why I always say things like, “I would like to cook this dish, FOR YOU,” or “Let me know what you want for dinner so I can cook it, FOR YOU,”.  I didn’t even realize how obnoxious it sounded until he pointed it out to me.  I was just so used to internalizing this concept that I forget that it can come across as imposing when not in a business setting.  Personal interactions and business interactions can be and sometimes need to be different.  These are the kind of subtleties that can only be learned through experience.

A personalized approach to internships

Notice that the heading to this blog has a year stamp.  I think the internship approach needs to constantly be evaluated and tweaked.  As a millennial, I have to say that I was a bit difficult to manage.  I share many common traits of this generation which included being ambitious, but I also had this notion that I knew how to do things better.  Each generation of interns will have their own traits, their own nuances.  And so it would only make sense that this approach would have to be tweaked or updated to accommodate the changing needs of the new interns that come through our doors.

Reviewing client relationships and the impact it has on our service-based business

In our first year of operation, my main challenge was building a great team. Today, I am very proud of my growing team.  In our second year of operation and with a client base of over one hundred and growing, my operations manager and I reviewed our numbers.  Our team was consistently going above and beyond in their level of service.  It was not surprising then when an internal analysis showed that roughly fifteen percent of our clients were not profitable.

There are certainly reasons to continue to service clients who generate a net loss: future gains, building a brand, other mutual benefits etc.  What concerned me more than the losses were that the clients who were showing up on the non-profitable list were the same ones who gave my team the most grief.

We provide a unique service in our landscape, as one of the first completely virtual cloud accounting firms in Canada.  It is not surprising then that a small percentage of our clients were just not a good fit.  As a leader, it is my responsibility to ensure that my team does not burn out by servicing clients who do not see the true value in the services that we provide.  I did this by reviewing our existing client relationships and ensuring that we have a more rigorous screening process for new clients.

As a leader, it is my responsibility to ensure that my team does not burn out by servicing clients who do not see the true value in the services that we provide.

Reviewing Existing Client Relationships

The client receiving steeply discounted services

When you’re starting a new service company, more likely than not, there will be a few clients that you develop a personal rapport with due to the sheer fact that they were one of your first clients.  This happened to me.  I didn’t set clear expectations, because I was still figuring out the whole thing when they first became my clients.

It was extremely difficult to have these conversations with these clients to raise prices or discontinue services.  This is because the clients that pay the least for the services are the same clients that do not know the true value of the services being provided. It was not feasible for us to continue providing these services at steep discounts, and not only that but it was taking away from my company’s operational efficiency and taking away from clients who were paying full price for services.

…the clients that pay the least for the services are the same clients that do not know the true value of the services being provided.

The client that thinks that everything they need is urgent

Setting expectations is key here, but if that doesn’t work then steering clear is my advice.  I’ve had very emotionally driven clients that treat every request they send to us as urgent.  Having a client like this puts additional emotional strain on the team, this I think is something important that service companies need to think about.  Taking on a client like this could be the difference between your team member having more bad days at work.  While not completely unavoidable, it’s something that’s not insignificant and should be considered.

These were the two glaringly obvious red flags in our client-based that we addressed immediately.

Developing a Screening Process

Our existing client screening process was quite lenient.  If a client was opened to moving to cloud accounting and they knew how to use email for communications, they were in!  We needed to move beyond that and so we are in the process of refining our screening process to ensure a better client fit before moving forward.

From Corporate Life to Entrepreneur Life

My Corporate Career

I started my professional career working for large corporations, before working for a start-up and eventually transitioning to being a full-time entrepreneur.  I’m actually really proud of my background in the corporate world and I think it has helped me immensely in starting my own business.  I’ve worked in a lot of different finance-related roles starting with being a teller at a bank after I graduated.  I would jump roles every few years, but the most impactful experience I’ve ever had was working for nearly four years at the same bank.  I’m proud to say that this bank is Capital One Canada and this company has forged the foundations of my professional career to this day.

In a large company, I didn’t have to look far to see a good manager or a bad one.  When I first started at the bank, I had a manager that took me under his wings and showed me the ropes.  He helped me with the most menial of things such as how to wordsmith emails and I am forever grateful.  I had another manager who mastered the art of building a team and bringing people together.  He was my manager, but I also consider him my friend.  He knew when I was upset even when I didn’t say anything.  He had a soft touch with people always being considerate of their viewpoints.  Only looking back did I realize how big of a task it was for him to bring a team of very different personalities together.  I also have the experience and understanding of what it is like to be managed by incompetent middle-managers, which in turn made me motivated to avoid replicating a similar environment for my own team.

Refreshing Chat with Brent Reynolds

Recently, I met with Brent Reynolds, a former senior leader at Capital One Canada.  He recently left his full-time role at the bank to start his own business.  It was refreshing to briefly connect with him.  I thought that we saw eye-to-eye on many points as we discussed hiring talent and structuring our teams.  Even though we were both building our companies from nothing, we really aren’t starting from scratch.  We’re building our teams from the knowledge-base of our respective corporate careers.  And that’s the advantage of starting a corporate career first before moving into the entrepreneur space.

Brent and I also discussed the obvious corporate life to entrepreneur life topic: letting go of the idea of a stable income.  This is the most daunting thought, especially when one has a family.  Since blogging about being an entrepreneur, several people have come to me about their interest in being an entrepreneur but tell me they aren’t ready to just leave their jobs.  I wrote a separate blog post here about options to consider before taking the pluge of being a full-time entrepreneur.  This is probably the factor that makes this decision the most difficult.

Corporate Life to Entrepreneur Life

Being an entrepreneur means taking risks and making mistakes to get to the end goal.  There really isn’t a lot of guidance, unless one is lucky enough to have a really good mentor that can help pave the way.  This may be a reason why I find that entrepreneurs also tend to do a lot of reading for guidance.  Learning lessons in this way could be painful and financially risky.  For those who are interested in being an entrepreneur but lack a business idea and work experience, I would recommend the corporate to entrepreneur path.  In my opinion, it makes sense to work in a restaurant before opening one.  Also, why make a mistake on your own dime when you can make a salary learning how to do it?

The alternative is people who decide to take the entrepreneur plunge immediately without ever touching foot in the corporate world.  It’s not necessarily the wrong path and there are benefits and drawbacks of doing it in this way.  I think these people are a unique breed and I will discuss more in a future post.

Why you should attend business events, and when not to

Living in Toronto, there is no shortage of business-related events to go to.  There must be at least one every night.  So as an entrepreneur trying to make a mark, how important is it to attend these events?  What happens if you don’t attend these events?  In this blog post, I will share my own experiences with going to events and provide a real look into how useful it has been in the growth of my business, particularly in the first two years.

When I was first starting off, I found that the events were immensely helpful, because it helped me formulate what I wanted to do, and how I wanted to do it.  I learned something new each time and the discussions about common challenges helped me better prepare my business.  I was inspired by the people that I met at these events and was intrigued by their journey.

I realized that going to these events made me feel like I’m going on a journey, without actually going on the journey.  It was amazing to learn about starting a business without having to take all of the risks.  It was great to learn through other people, and I think it helped me avoid mistakes that I otherwise would have made.  That said, I found that there were diminishing returns.

At some point, the events start to all feel like a blur.  The business challenges discussed seemed to be the same discussions each time.  Even the people that I see at these events started to look familiar.  The more events I went to, the more I found myself itching to leave to do some actual tactical work on my business.  And that’s when I realized that some of the people at these events will be lifetime entrepreneur aspirers.  It’s just too easy to go to these business events thinking that you’re taking the first step to being an entrepreneur (like I said, going on a journey, without actually going on the journey) when that’s really not the case.  The first step to being an entrepreneur requires action to be taken towards actually building something.

I kept getting invited to more business events and initially I had FOMO, but nowadays my approach to attending business events has changed.  I check out the location of the event, who’s hosting the event and how much fun I think I can have at the event.  You can bet that I will scope out the food, drinks and swag that I can get at the events.  I realize that sounds really unprofessional, but I’m not kidding.  Going to business events is not going to make or break my business, and the main reason why I’m out is to meet people and have fun.  I also think that business networking events coverage is fantastic content for social media.  Many times when I’m at these events, I’m also covering them on my social media.

Here is a vlog of my coverage of day 1 of the QuickBooks Connect 2018 Toronto conference.

https://www.youtube.com/watch?v=poeFUoAS-7k

 

I highly encourage people to go to business networking events but I want people to appreciate that these events are for meeting people and genuinely getting to learn a little bit about them, inspiration on your journey, and fun! At the end of the day, it doesn’t matter how much knowledge and inspiration you take away from these events if you don’t go home and start building something out of it.  Don’t be a lost soul going from event to event with the idea that this is the first step in your journey to building something great.  The first step in building something great is building and you can’t do that if you’re at events all the time.

Self-introduction and the entrepreneurship lifestyle

So what does the lifestyle of a full-time entrepreneur in the tech industry look like?  That varies vastly, but I think most people associate this with rolling out of bed at whatever time, working out of hip coffee shops and going to tech events.  It’s the cool part of my job, but it isn’t a real depiction of what I do most of the time.  This blog post is largely dedicated to those who want a more comprehensive look at what my entrepreneur life is like beyond the rosy highlights on my Instagram account.  So what exactly is it that I do?

Self Introduction

I think it’s important to re-introduce yourself on your social platform from time to time, especially when there are new followers.  So here is my self-introduction: My name is Jenny Tran and I am the founder and president of Fint Cloud Accounting.  My company uses finance technology to make bookkeeping and accounting easy for small business owners.  I lead a team of really cool people who all work with me virtually.

 

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Daily Schedule

Even though I can roll out of bed and work at any time, I don’t just work whenever I feel like it. A schedule helps me stay disciplined and productive.  My working hours are similar to those working in a normal office with flex hours; 9am to 5pm roughly with a lot of extra overtime.  On the weekends, I like my extravagant hipster brunches.

 

A challenge for me and I’m sure for many entrepreneurs is figuring out what the right thing to do is on a daily basis in order to move your initiative or organization forward.  I see many aspiring entrepreneurs who set out to accomplish big things, but then get stuck reading books and going tech events endlessly.  As an entrepreneur, there isn’t that simple validation of what you are doing is right from another person.  I could easily become that entrepreneur that never gets anything done, and there would be nobody to tell me not to do that until it’s too late.  Every day I question whether what I am doing is getting me closer to what I want to accomplish, and I try to seek validation through mentors and others who have been in my shoes.

 

Social Activities

Being in Toronto, there is no shortage of business networking and tech events.  I’m selective of which events I go to now.  Whether I go to an event or not now is a function of how fun it is, how relevant it is and if food is involved.  Events are hit or miss, but if there’s good food served then that always makes things better.  I’m a huge foodie and have written over 300 Yelp reviews over ten years.  I also get invited to a lot of food events.  My company’s very first client came from a casual conversation at a food event, but generally speaking, events are not how I acquire clients.

I try to keep healthy and maintain an active lifestyle.  I used to like trying different fad diets, but I’ve been doing intermittent fasting now for roughly 6 months.  I love rock climbing and would generally say yes to most physical activities if asked to join.

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Social Media

Being on social media is a large part of my life.  I’ve always been an entertainer, a story teller amongst my friends and social media provides me with an outlet of telling stories.  I embrace this creative outlet, and like many entertainers, I am set on growing an audience.  I also recognize the power of social media presence as a business and more recently I am working on finding a way to create a personal brand that is fun and can bring more personality to my business.

I see my social media presence as being an important part of my growing business.  This is totally unconventional for an accounting practice, but I think of my business as being more than just an accounting practice.  I want my business to motivate others to embrace entrepreneurship.  I am grateful for every social media like, tweet, direct message that I get.  I see each positive social media interaction as a message of support for what I am doing.